Callastream | Easy Digital Signage

Offline Alerts โ€” Know the Moment a Screen Goes Down | CallaStream
Features โ€บ Offline Alerts
๐Ÿ“ข Scheduler & Complete plans

Know the Moment a Screen Goes Down

Stop discovering screen outages hours after they happen. CallaStream sends you an email the moment any display has been offline for more than 2 minutes โ€” and again when it comes back online.

Screen Status
Lobby Display
Last seen: just now
Online
Window Display
Last seen: 4 min ago
Offline
Back Office
Last seen: 1 min ago
Online
โš  Screen Offline โ€” Window Display
Your screen "Window Display" has been offline for more than 2 minutes and may need attention.
From: alerts@callastream.com ยท 2 minutes ago
โœ“ Screen Back Online โ€” Lobby Display
Your screen "Lobby Display" has reconnected and is back online.
From: alerts@callastream.com ยท Yesterday, 9:14 AM
2 Minutes
Offline threshold before alert fires
Email
Instant notification when screen drops
Per Screen
Enable alerts only for screens that matter
$9/mo
Included in Scheduler & Complete

Catch outages before your customers do

CallaStream monitors every screen continuously. When a device stops checking in, you get an email alert after 2 minutes. When it comes back online, you get another one. No babysitting required.

๐Ÿ“ง
Email alert after 2 minutes offlineYou're notified quickly enough to act before most people even notice the screen is down
โœ…
Recovery notificationA follow-up email confirms when the screen comes back online so you know it's resolved
๐Ÿ“บ
Per-screen settingsEnable alerts only for the screens that matter most โ€” not every display needs monitoring
๐Ÿ“ฌ
Custom alert email per screenUse your account email or set a different address for each screen โ€” useful for multi-location setups
๐Ÿ“ข Offline Alert Settings
Lobby Display
Alert email: jeff@mybusiness.com
Window Display
Alert email: manager@mybusiness.com
Back Office
Alerts disabled for this screen
CallaStream monitoring

What happens when a screen goes down

๐Ÿ“ก

Screen stops checking in

Every CallaStream device pings the server regularly. When a screen misses check-ins, the clock starts.

T+0:00 โ€” Screen goes offline
๐Ÿ“ง

You get an email alert

After 2 minutes offline, CallaStream sends an email to the address configured for that screen.

T+2:00 โ€” Alert email sent
โœ…

Recovery confirmation

When the screen reconnects, you get a follow-up email so you know it's back without having to check manually.

T+X โ€” Screen back online, confirmation sent

Unattended screens in the real world

๐Ÿช

Retail

Know immediately if a promotional display goes dark during business hours.

๐Ÿฅ

Healthcare

Keep waiting room screens running โ€” catch outages before patients notice.

๐Ÿค

Resellers

Monitor all your clients' screens from one account and respond to issues fast.

๐Ÿข

Multi-Location

Get alerts from any location without needing to visit each site to check.

Scheduler & Complete plans

Offline Alerts is included in the Scheduler plan ($9/mo) and the Complete plan ($11/mo). Both also include Playlist Maker and the Scheduler.

Scheduler
$9
per screen / month
Start Free Trial
7-day free trial

Stop discovering outages hours too late.

Start your free trial and get email alerts the moment any screen goes offline โ€” so you can fix it before anyone notices.

Credit card required ยท Cancel before day 8 and you won't be charged

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